Frequently Asked Questions

Please read our FAQ before sending us a message.

How much is delivery?

FREE SHIPPING FOR ALL ORDERS OVER $49!

 

Perth Metro

Goods by Nature offers FREE shipping to the Perth Metro area for orders $49 and over. Perth metro includes postcodes 6000 - 6199.

Orders under $49 to the Perth Metro area are charged at a flat rate of $7.95.

 

WA Country

Goods by Nature offers FREE shipping to WA Country areas for orders $49 and over. WA country includes postcodes 6200 - 6714 and 6744 - 6999.

Orders under $49 to the WA Country area are charged at a flat rate of $9.95.

 

WA Remote

Orders to WA Remote areas are $55.00. Remote areas include postcodes 6715 - 6743. There is no free shipping to WA remote areas.

 

All other States (VIC, NSW, SA, NT, TAS, ACT, QLD)

Goods by Nature offers FREE shipping to all States (except WA) for orders $49 and over.

Orders to all States (except WA) under $49 are $9.95.

 

Shipping on the purchase of a Gift Card is FREE because it is delivered by email.

 

Please note that we do not offer international shipping, or to PO Boxes, Locked Bags, Parcel Lockers and Parcel Collect. 

 

Do you deliver internationally?

At this stage we do not offer international shipping. Many of our products (particularly food and pantry items) cannot be shipped internationally due to potential customs complications.

Which payment methods do we accept?

We accept Paypal, Stripe and AfterPay. Stripe is a credit card processor, accepting all major credit cards. AfterPay allows you to pay over interest-free instalments.

How long will delivery take?

Delivery to Perth metro areas generally takes around 2 business days. Delivery to other metro areas in Australia generally take between 3 and 5 business days. Orders outside of the metro area may take up to 10 business days. We do not offer express post at this time. If you feel your order should have arrived by now, please send us a message and we'll look into it for you.

Where are we located?

We are based in Dawesville, around 1 hour south of Perth. Our supplier, Rener Health Products, is based in Canning Vale, WA. Your orders will be dispatched from the Canning Vale location.

Where do our products come from?

Our supplier is Rener Health Products, a well established WA based company based in Canning Vale WA. We stock brands based around the globe, but always ship from right here in WA.

How do loyalty points work?

Loyalty Points are earned when you place an order, create an account, or leave a product review. You can accumulate Loyalty Points and use them for discounts on your future orders. Loyalty points are issued at the following rates:
• For every $1 you spend, you earn 5 loyalty points.
• For every 100 loyalty points, you earn $1 off your next order. That means for every $20 you spend, you get a $1 discount.
• You also earn 10 loyalty points for leaving a product review.
• You also earn 10 loyalty points just for creating an account.

Loyalty points are our way of saying thank you for being a loyal Goods By Nature customer and member of our community.

Do you offer returns?

If a product purchased from our online store is defective, please email us at info@goodsbynature.com.au within 7 days of the purchase date with proof of purchase and your order information. We will then provide you with details on how to return the item. 

We do not offer returns due to change of mind.

How do we choose our brands and products?

Every brand we stock offers the highest quality natural or organic products. Brands such as Weleda have almost 100 years of research, history and results behind every product. Where possible, we stock Australian brands, so long as they pass our own personal tests. We sample as many of our products as possible and we're always looking for new and improved products to add to the store. Simply put, we will never stock a product we don't believe in or personally use.

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